In his autobiography, John Sculley (pictured center), the former PepsiCo executive who once ran Apple, said this of Steve Jobs’ vision: “Apple was supposed to become a wonderful consumer products company. This was a lunatic plan. High-tech could not be designed and sold as a consumer product.”
I don’t need to elaborate on how wrong this statement would prove to be. I only wonder when legal services will fully follow tech’s lead and soon be designed and sold as a consumer product, rather than exclusively as a service. For more on legal products, check out this post on The New Legal Normal Blog. Think different.